WorldLink General Support

myWorldLink app

myWorldLink App is the Self Customer Service Application exclusively developed for WorldLink Customers which gives our customers the access to manage all the services conveniently. It is a value added service from which you can control your internet via one single app.

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Yes, you need a mobile number registered with WorldLink to receive a verification code to login into myWorldLink app. However, this is not mandatory as you can also login using your registered Gmail ID or Facebook ID.

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  • Only WorldLink customers can register/open myWorldLink  app.

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​myWorldLink app can be downloaded from App Store (https://apps.apple.com/np/app/myworldlink/id1107392993) or Play Store https://play.google.com/store/apps/details?id=np.com.worldlink.worldlinkapp&hl=en)

  • Click on Login
  • Enter your registered mobile number
  • You will get 5 digit verification code via SMS
  • Enter code and you are ready to use the app

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  • Pin code  must be received instantly after request. In case if you did not receive the code, you can check your registered email with WorldLink or wait for 60 seconds to request for another PIN Code. PIN Code can be requested only 3 times in a day.

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  • To use myWorldLink app on multiple devices, you will have to use two registered numbers primary & secondary numbers.
  • To use myWorldLink app on another device, a secondary number must be registered.
  • To register a secondary number, open myWorldLink app.
  • Click on top right corner
  • Click on the “Pencil Sign”
  • Then, enter the secondary number in the personal details section.
  • Then, download myWorldLink app on the device using a secondary number.
  • Now, enter the secondary number in the section where you need to enter your mobile number.
  • You will receive a code via SMS. Enter the code and use myWorldLink app in another device as well.

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  • All the accounts that you want to sync must have the same number registered in which you want to use your app.
  • Open myWorldLink app.
  • Click on the top right option


  • Now, click the “Refresh” button to sync all the accounts.


  • Click on the arrow near to “username” to get all the lists of accounts. Then, you can select and use the desired account.


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It might be due to an incompatible OS version. Update your phone and app regularly.

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Customer Portal

Customer portal is our online service platform which is used to manage various services provided by WorldLink. Please click in the given link to login https://eservice.worldlink.com.np/login/index

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Customer Login  Password is the login password which is used to access our online portal (https://worldlink.com.np/), NETTV, WiFi Mobility  and FREE WorldLink Wi-Fi .

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  •  You can reset customer login password from myWorldLink app.
  •  You can also try resetting customer login password from our website following these simple step:
    •  Go to https://worldlink.com.np/
    • Go to Customer Login.
    •  Go to the  “Forgot Password” option.
    •  Click on Forgot Password and Follow the procedure.

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  • You can change customer login password from myWorldLink app.
  • You can also try changing customer login password from our website following these simple steps:
    • Go to https://worldlink.com.np/
    • Go to “Customer Login” and enter your username and password
    • Go to “Online Services” and click “Change Password”
    • Now, enter your current password and your desired new password and then click “Change Password”

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Support

  • Customer Login Password is the login password which is used to access our online portal (https://worldlink.com.np/), NETTV, WiFi Mobility and FREE WorldLink Wi-Fi .
  • Wi-Fi password is the password which will be used only to connect your Wi-Fi to your devices.

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Changing Wi-Fi name and password is very simple using myWorldLink app. Please follow the steps below:

  • Open myWorldLink app
  • Go to home page
  • Click on Main router
  • You can change your Wi-Fi name and Wi-Fi Password
  • Click on DONE button

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  • Go to home page of myWorldLink app
  • Click on speed test
  • Click on the “Go” option

Note: (Before testing the speed make sure the host and destination server is selected to WorldLink Communications, Jawalakhel)

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  • There are various reasons which might affect your  internet experience via Wi-Fi. Among which maximum devices connected at the same time or real time bandwidth consumption could be one of the major reasons. And all these status can be viewed from myWorldLink app.
  • If there are multiple devices or unauthorized devices being connected, you can use our Device/MAC filtering option to secure your network from unknown devices or you can change your Wi-Fi password using myWorldLink app.
  • More often the internet might be slow due to longer session time which can be resolved by reboot option available in the app.
  • Another reason for internet slow might be due to latency between the devices and router. Latency might be due to the distance between the devices connected and the router or due to signal interference. You can check the signal strength by the value of dBm displayed in myWorldLink app next to the connected device.
  • You can use Wi-Fi Analyzer (Download from Play Store or App Store) to check the signal interference or you can also use a secondary router to make the WiFi signal better.
  • Slow during night time?   It might be due to FUP applied to your account.

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  • If there is no internet connection, you can check your router status from myWorldLink app.
  • You can try rebooting the router once or you can “Open Ticket” from myWorldLink app.
  • You can make a call to WorldLink at 01-5970050 (NTC) or 9801523050 (Ncell).
  • You can chat via Facebook: https://www.facebook.com/wlink.np/  or website: https://worldlink.com.np/

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  • For any kind of physical issues like router offline, fiber wire broken, router damaged etc you will get field support/assistance/visit.

 

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For any kind of physical issues like router offline, fiber wire broken, router damaged etc you will get field support/assistance/visit.

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  • Open myWorldLink app
  • Go to Home page and click on support
  • Click on  “!” mark
  • Click on “+” sign to Open Ticket
  • Select both fields
  • Click on Open Ticket

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You can check connected devices from myWorldLink app. Please follow the steps below:

  • Open myWorldLink app and Go to home page
  • Click Main Router
  • Click Connected Devices tab
  • You can see the list of connected devices in this section

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You can block/blacklist device using myWorldLink app by following below steps:

  • Open myWorldLink app and Go to Home page
  • Click on Main Router
  • Go to Connected device
  • Select the devices you want to block and click in the right sign below.  [You can select multiple devices]
  • Click “OK”
  • Then click “Blacklist”
  • You can check the Blacklist devices in the “Device Filtering” section.

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If you want to allow only specific devices you can whitelist device using myWorldLink app by following below steps:

  • Open myWorldLink app and Go to Home page
  • Click on Main Router
  • Go to Connected device
  • Select the devices you want to allow and click in the right sign below.  [You can select multiple devices]
  • Click “OK”
  • Then click “Whitelist”
  • You can check the Whitelist devices in the “Device Filtering” section.

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  • Open myWorldLink app and Go to Home page
  • Click on Main Router
  • Go to Device Filtering
  • Select the devices and click on “Delete” option

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  • It might be due to an incompatible OS version. You need to update your phone and app regularly.

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  • Yes, you will be notified via Mobile app, Email and SMS on your registered number.

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Yes, you will be notified via SMS and mobile app on your registered number.

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Account

  • You can check your internet remaining days on the homepage of myWorldLink app.

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If your account is expired, you can extend your account via myWorldLink app. “Click here to extend your account” message will appear on the home page. Click on the button and extend your account for 3 days. OR You can extend your account via SMS. Type WL extend “username” and send it to 35465 to extend. This process will immediately extend your accounts for 3 days  for one time.

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  • It is a value added service where an internet account is extended automatically for 3 days for every customer after your account has expired.

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  • Days are deducted after payment because three days are added automatically to your account as a grace period after your account has expired.

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  • Internet days are deducted for more than 3 days if you have requested to extend your internet account even after getting a 3 days grace period by contacting WorldLink Support through Phone Calls, SMS, Email, OnlineSupport & opening eService Tickets.

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  • You can check your Internet and NETTV expiry date displayed on the home page in myWorldLink app.

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  • Open myWorldLink app
  • Click on the profile Icon on the top right corner of your home page
  • Click on the "Pencil" sign to change any details.
  • Update your details
  • Click on SEND

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  • To upgrade/ change your current package, you can contact us at 01-5970050 (NTC)/9801523050 (Ncell) or via Facebook: https://www.facebook.com/wlink.np/ or website: https://worldlink.com.np/
  • ​You can also visit your nearest branch office to upgrade or change your current package.
  • You can also pay advance via myWorldLink app to upgrade/change packages.

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Payment

  • To pay your bills, you can make an online payment or you can visit the nearest WorldLink branch.

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  • You can pay your bills online via myWorldLink app or through the WorldLink website.
    • To pay via myWorldLink app, go to the home page, Click on “Pay” option.
    • Click on “Due Payment”
    • After checking all the details, Click on “Pay” option at the bottom
    • Select your desired payment option and click “OK”
    • Now, enter your online portal credentials and pay your bill

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  • You can make an advance payment via myWorldLink App
    • Open myWorldLink App
    • In your home page, click “Pay Advance”
    • A dialogue box will appear, then click “Pay Advance”
    • Select your desired package and click the “right sign” at the top right corner
    • Details about the amount to be paid will be shown here. Now select the “Pay” option at the bottom.
    • Select your desired payment option and click “OK”
    • Now, enter your online portal credentials and pay your bill

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Sales

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  • It is a scheme where existing clients can recommend WorldLink’s internet service to their friends and family. With this scheme, the referrer gets additional benefits according to the refer offer. To learn more about refer benefits please visit: https://worldlink.com.np/refer-offer

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You can refer via myWorldLink app or website.

To refer via myWorldLink app:

  • Open myWorldLink app
  • Go to Home Page and click “Refer Offer”
  • Enter your Friends Name, Number and Address and click “Submit”
  • Click “OK” in the dialogue box.

To refer via website:

  • Visit our website: https://worldlink.com.np/
  • Go to “Customer Login”
  • On the left side, click on “Refer Offer”
  • Fill the details of the friends and family you wish to refer and submit
  • Click on Submit button

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NetTV

NETTV is a value added service which will operate via WorldLink internet connection only with best quality and greater viewing experience along with more than 200+ channels including 150 + SD and 101+ HD channels.

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  • You can view your NETTV expiry date on the Homepage of myWorldLink app.

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  • NETTV brings you a seamless TV experience using “EK GHANTI” service to extend your expired package from your registered number. You just need to give a missed call on 9801227700 and get your package update for 2 days.

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NETTV operates via the Internet, so if there is no internet, your Net Tv will not work as well. OR There might be some technical issues, for which you can open a ticket from myWorldLink app or you can contact us at 01-5970050(NTC) 9801523050(Ncell) or you can chat via Facebook :https://www.facebook.com/wlink.np/  or Website : https://worldlink.com.np/

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  • Open myWorldLink app and select “Support”
  • Click On “!” mark
  • Select “+” sign
  • Select the category and issue as per your issue
  • Click on Open ticket

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  • Troubleshooting Process:
    • Error Codes:
    • E401- Username/Password not matched
    • E422- Password empty (Password> return key> Press down key to sign in)
    • E100- No Network
    • E700- Date/Time not sync
    • E402- No package detail found
    • *Firstly, Make sure the TV-SETUP BOX device is properly connected with the router or not. Double Check cables both HDMI and Ethernet (LAN)
  • Most Common Solutions:
    • Hold the power button on your remote for 10 seconds. It will turn off your nettv.
    • Then replug the Ethernet cable from the set up box.
    • Then turn it back on.

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  • Press SET of NETTV/IPTV remote until the light stops blinking and light glows constantly.
  • Keep both remote in such a way that both LEDs are facing each other.
  • Keep pressing AV/TV button of NETTV/IPTV remote and same button of your TV remote until the light of NETTV/IPTV remote glows constantly
  • Do the same process for all other buttons i.e Volume down, Volume up and Power button.
  • Select the channel from menu key and there appears "wait to load epg/dvr" and when it's loaded, you can select the channels

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SafeNet

SafeNet is WorldLink's parental control solution for child safety. It is our attempt to make the Internet service safe and secure for our children. It allows parents to control what Internet content is accessible over WorldLink broadband connection. SafeNet allows our users to select which categories of content they wish to restrict and at what timings.

Some examples of SafetNet use:

  • Restrict social media during study hours for kids.
  • Block websites that could infect your device or expose it for hacking.
  • Filter advertisements in real time while browsing websites.
  • Completely restrict adult content at all times.
  • Restrict access to social media and YouTube during office hours.

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  • Click on the SafeNet Menu to go to the SafeNet Control Panel.
  • Initially, a new user needs to register a PIN to use SafeNet
  • After the PIN is registered, we need to enter the SafeNet PIN to login. Click on �Reset PIN� link to reset. The PIN will be sent to your mobile
  • After Login, you will enter the SafeNet Control Home.The Disable button can be used to disable the SafeNet setting.
  • If the setting is turned off, you can use the enable button to turn on the settings again.
  • you can allow and block the categories listed by toggling switches next to individual categories.
  • There are three policies that we can set:
  • All time: Allowing or Blocking categories under this policy blocks the websites falling under the category all the time.
  • Part time: Allowing or Blocking categories under this policy blocks the websites falling under the category for the time interval defined.We need to define From and To time for this policy.
  • User Custom: This is a custom policy similar to Part time policy; we need to define From and To time for this policy too.
  • The White List/Black List Tab can be used to white list and black list specific domains. We can manually type and add specific sites to white list and black list by adding the individual domain.
  • Popular sites listed can also be added to white list or black list by checking on the radio button next to the site. The clear button can be used to clear the site from both the selections.
  • Change Pin tab can be used to change the pin to login to SafeNet.
  • Report tab can be used to view the summary of the sites blocked in your network by using Safenet.

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FUP

  • FUP stands for “Fair Usage Policy” . It is practiced by all ISPs worldwide which reserve the right to throttle or cap bandwidth to stop massive usage & misuse of the bandwidth. Such behavior affects other user’s experiences who also have equally paid for the subscription.

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  • Users who abuse the internet for immense download/upload uncontrollably, massive sharing & inappropriate package subscriptions.

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  • If a user is under the influence of FUP it is certain that the user will experience slow internet connection/slow browsing or let’s say the subscribed bandwidth will be throttled as per the ISP’s rules and policy.

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  • Subscribing to an appropriate internet plan is the best way to avoid FUP restrictions. A user can avoid FUP by keeping the track of D/U speed regularly. Also taking control over massive download and sharing.

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  • In WorldLink you will be notified by SMS about the FUP restrictions where you can still reset your bandwidth three times even after you are under FUP possession. Similarly, there are different processes in other ISPs. One can always talk to a customer service representative to get complete information.

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As we know, flags are triggered automatically.

YELLOW: If a user exceeds the daily data limit during subscription days YELLOW FLAG will be tagged automatically. But our system will not notify or send EMAIL/SMS to those customers. Also internet speed will not be throttled or decreased.

RED: If a user exceeds three YELLOW FLAGS during subscription days RED FLAG will be tagged automatically. Such user’s internet speed will be temporarily throttled (capped) and starts running in FALLBACK SPEED, they will be notified via EMAIL/SMS. However, those users who are under RED FLAG can reset their internet speed back to normal simply by logging into customer login OR mobile app through bandwidth selector. We must insist customers to reboot their router to apply any changes made.

BLACK: If a user exceeds three RED FLAGS during subscription days BLACK FLAG will be tagged automatically. Their bandwidth will be throttled or decreased permanently, also these users will be notified through SMS/EMAIL but they won’t be able to reset the bandwidth by any means.

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Time Back

  • We, at WorldLink, always strive to provide uninterrupted internet service and value your investment. However, in case of unavoidable circumstances, we bring you the service to make up for your loss caused by internet outage or regular maintenance. We will compensate if your issues are not responded within 24 hrs.

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  • If there is any network outage/bulk issue in the area for more than 12 hours, you can claim compensation from myWorldLink app or you can open tickets from the app too.

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  • In Case of compensation, you will get a notification to claim compensation after the issue has been resolved and you can just click once and your compensation will be provided or you can open ticket from myWorldLink app or you can call us at 01-5970050 (NTC) and  9801523050 (Ncell) or you can visit nearest branch or you can chat via Facebook :https://www.facebook.com/wlink.np/  or website : https://www.worldlink.com.np

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Free WorldLink Wi-Fi

WorldLink FREE Wi-Fi is a service where clients can use Wi-Fi for free for a certain time by connecting to “Free_WorldLink_Wi-Fi” SSID.

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  • Go to Settings and Select Wi-Fi
  • Select “Free_WorldLink_Wi-Fi” SSID from the list
  • Click “Tap here to sign in to network”
  • Select “Get Online” and Select “New Registration for Free Login Code”
  • Enter your Mobile Number and click request login code. Click “OK” after confirming the mobile number.
  • You will receive login code via SMS.
  • Enter the login code, tick the box “I Agree to the Terms and Conditions” and Click “Login”.

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FREE WorldLink Wi-Fi is totally different from normal packages. This package is only available for restaurants and public places. The price and time period depends upon the policy and contract between WorldLink and the other party.

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Each device will be allocated with 2 Mbps bandwidth only.

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Wi-Fi Mobility

WorldLink has started an effective way to seamlessly connect to the Wi-Fi Internet through a secure SSID named “myWorldLink” Wi-Fi. It is accessible exclusively to WorldLink internet customers in all public hotspots using WorldLink internet subscription’s valid username and password for only one time.

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To use myWorldLink Wi-Fi OR WiFi Mobility you need to login with internet username and password in the secure SSID name “myWorldLink”. Once the login is successful, the device will automatically connect wherever the WorldLink’s “myWorldLink” Wi-Fi service is available.

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Android

  1. Go to Settings and Select Wi-Fi
  2. Select “myWorldLink” SSID from the list
  3. Select “PEAP” in EAP method
  4. Select “MSCHAPV2" in Phase 2 authentication
  5. Select “Do not validate” or “Unspecified” in CA certificate
  6. Type your WorldLink account username in Identity
  7. Ignore other fields
  8. Type your WorldLink account password in Password
  9. Click “CONNECT”

 

iPhone

  1. Go to Settings and Select Wi-Fi
  2. Select “myWorldLink” SSID from the list
  3. Type your WorldLink account “Username & Password”
  4. Click “CONNECT”
  5. Click “Trust”

Windows 10

  1. Select WiFi icon at the bottom right side of desktop
  2. Select “myWorldLink” SSID from list
  3. Type your WorldLink account “Username & Password”
  4. Click “CONNECT”

 

MAC

  1. Select WiFi icon on top right side of desktop
  2. Select myWorldLink SSID from list
  3. Type your WorldLink account “Username & Password”
  4. Click “CONNECT”

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ONU Router

  • ONU stands for Optical Network Unit. It converts optical signals transmitted via fiber to electrical signals. These electrical signals are then sent to individual subscribers. It is the same device which we install at your home for new internet.
  • These are the different ONUs we use for our customers.
    1. Huawei
    2.  
    3. Nokia
    4.  
    5. Nokia 5G (Dual Band)
    6.  

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  • Since we use different ONU for our customers, we have categorized the problem and the solutions as per the ONU below.
  • HUAWEI [WHITE]
    • Check whether the Fiber router is switched on. If you are using a secondary router for wifi, check to see if it is powered on.
    • Check whether the “LOS indicator” on the Fiber Router is glowing red. The RED LOS light indicates some ongoing network problem.
    •  
    • First, try restarting/rebooting the Fiber Router.
    •  
    • Fiber cable around your premises needs to be well managed and should not be bent, twisted or pressed.
    •  
    Note: If the LOS indicator is still glowing red. You can contact WorldLink Support.
    • Check whether "PON LIGHT" is blinking. It needs to be continuously glowing green for the Internet to work. Try restarting the Fiber Router.
    Note: If the PON indicator is still glowing continuously. You can contact WorldLink Support.
  • NOKIA ONU [BLACK]
    • Check whether the Fiber Router is switched on. If you are using a secondary router for WiFi, check to see if it is powered on.
    • There is some network problem if only “LAN and POWER” or only 2 indicators on the Fiber Router are glowing.
    •  
    • Fiber cable around your premises needs to be well managed and should not be bent, twisted or pressed.
    •  
    Note: If only the ‘POWER’ and ‘WLAN’ indicator is still glowing. You can contact WorldLink Support.
    • Check whether "AUTH LIGHT" is blinking. It needs to be continuously glowing green for the Internet to work. Try restarting the Fiber Router.
    Note: If the ‘AUTH’ indicator is still glowing continuously. You can contact WorldLink Support.
  • NOKIA ONU [WHITE 5G]
    • Check whether the Fiber Router is switched on. If you are using a secondary router for WiFi, check to see if it is powered on.
    • Check whether the “LOS Indicator” on the Fiber Router is glowing red. The RED LOS light indicates some ongoing network problem.
    • Try restarting the Fiber Router.
    • Fiber cable around your premises needs to be well managed and should not be bent, twisted or pressed.
    Note: If the LOS indicator is still glowing red. You can contact WorldLink Support.
    • Check whether "PON LIGHT" is blinking. It needs to be continuously glowing green for the Internet to work. Try restarting the Fiber Router
    • All 5 indicators must glow green for the internet to work.
    •  
    Note: If the PON indicator is still glowing continuously. You can contact WorldLink Support.

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  • Due to various security reasons, ONU credentials are not provided to any of our customers. However, you can use myWorldLink app or contact our support team for further assistance.

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  • Your ONU is not able to receive the RX-Optical Power. There may be the possibility of a broken fiber cable.
  • Make sure fiber cable is not loose in the back side of your ONU.
  • Try restarting the ONU, if the red light is still blinking, immediately contact WorldLink Support.

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  • PON must glow continuously on ONU for the Internet to work.
  • Make sure there is no dust in the fiber joint or fiber joint is not loose.
  • Make sure fiber cable is not loose in the back side of your ONU.
  • Try restarting the ONU, if the PON indicator is still blinking, You can contact WorldLink Support.

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  • Yes, you can easily connect a secondary wireless router or repeater and enjoy surfing the internet. Please, check our “Secondary Router Section” in help for more information.

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  • Make sure the LAN/Ethernet cable is plugged properly in the port.
  • Make sure there is no dust inside the LAN port and the ethernet cable is not damaged physically and is in working condition.
  • Reset the ethernet connection when the ONU is operational. This can be done by unplugging and reconnecting the ethernet cable (either on the Primary node or the ONU side).
  • Changing the ethernet cable and trying plugging again will be another good option.
  • Try restarting the router or connecting to another port.
  • Sometimes LAN ports don't work when the port is blocked from ONU. To unblock it, you can contact WorldLink Support.

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Secondary Router

A secondary router is any type of wireless repeater or extender device other than the ONU provided by ISP. It can be of any brand and feature specified such as TPlink, Prolink, Netis, Tenda, Microtek, Digicom etc. which are easily available in electronics shops out there.

TPLink

Pro Link

Netis

Tenda

Microtek

Digicom

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Any kind of DSL or ADSL wireless routers can be used as secondary routers. Router can be either DSL or ADSL but must be connected via LAN/Ethernet cable to the primary ONU provided. However, ONU routers ( modems) from other ISP cannot be used as secondary routers.

DSL

ADSL

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Yes, you can use the old router if the router is functioning but must be a DSL or ADSL wireless router. You can check the DSL or ADSL router by verifying if there is a physical port called WAN or not. Any secondary router must contain a WAN/LAN port.

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To install a secondary router, you will need a LAN/Ethernet cable to connect the secondary router with the primary router.

Ethernet cable

Router

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Adding a secondary router is just extending your wifi signal strength which will definitely improve your wifi experience which is affected mainly due to wifi signal interference and weak signal strength. So, we recommend adding a secondary router powerful enough for covering each corner of the house.

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Configuration for secondary router is very simple, please follow the following steps:

  • Connect your Laptop and Secondary Router with ethernet cable
  • Login to your secondary router with default gateway IP address in your web browser (Default gateway IP address is available at the back side of the router box OR you can get it from command prompt using “ipconfig” command)

  • Enter your default username & password provided on the router. (Default username and password is given in the back side of the router box)

Now, to set Wi-Fi Name and Password:

  • Click on “Wireless” Option
  • Go to “Wireless Settings” and set your required Wi-Fi SSID (Wi-Fi Name) in the Wireless Network Name and SAVE.
  • Go to wireless security, select WPA/WPA2 - PERSONAL (recommended) option. Then, in the PSK Password option enter your desired “Wi-Fi Password” and click SAVE.
  • Select “DHCP” and go to “DHCP Settings”. Then, select “Disable” in DHCP Server and click “Save”. (DHCP might be disabled inbuilt in some brands of router)
    (Note: Dial up settings is not required)
  • You may need to reboot your router after all these settings. A message will be shown if reboot is required. (This option may vary according to your router brand)

Now, Setup for your Secondary Router is complete and it is ready to use.

To connect your primary and secondary router:

  • Connect primary router and secondary router with ethernet cable.
    (Note: Use LAN port 1, 3 or 4 in primary router and any LAN port in secondary router)

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WiFi / wireless signals are affected as time passes due to environmental factors too ( walls, moisture, etc) which will create low performance on wifi connection. Crowded urban areas where people use multiple devices which share common wireless channels cause traffic in wireless signals and increase interference. So, if you are facing weak signal strength and high latency, you will need to add a secondary router for better experience.

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Yes, definitely installing a secondary router will resolve the wireless issues like high latency due to weak signal strength, signal interference. But if the issue is due to your device hardware ( wireless chipset ) or your realtime download/upload consumption due to massive sharing of your wifi with multiple devices won’t get resolved with installation of a secondary router. So, you need to closely look into your internet usage too.

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Overall experience will be significantly better with secondary router installation.

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  • Reset your router settings to default since DHCP server is disabled in your secondary router
  • Then, Connect your Laptop and Secondary Router with ethernet cable
  • Login to your secondary router with default gateway IP address in your web browser (Default gateway IP address is available at the back side of the router box OR you can get it from command prompt using “ipconfig” command)

  • Enter your default username & password provided on the router. (Default username and password is given in the back side of the router box)

  • Click on “Wireless” Option
  • Go to “Wireless Settings” and set your required Wi-Fi SSID (Wi-Fi Name) in the Wireless Network Name and SAVE.
  • Go to wireless security, select WPA/WPA2 - PERSONAL (recommended) option. Then, in the PSK Password option enter your desired “Wi-Fi Password” and click SAVE.
  • Select “DHCP” and go to “DHCP Settings”. Then, select “Disable” in DHCP Server and click “Save”.
  • You may need to reboot your router after all these settings. A message will be shown if reboot is required. (This option may vary according to your router brand)

Still Need Help

Yes, you may use the MAC filtering feature on your secondary router (All secondary routers may not have this feature). But remember, any settings on the secondary router will not be applied to the primary router. All the MACs need to be configured correctly before connecting to the primary router (Fiber Router).

Still Need Help

In general, you can set what bandwidth you want to allow to your secondary router as input from secondary router settings itself and also for each device too. But that depends upon the feature provided by the router brand. All secondary routers do not have such features.

Still Need Help

In a sense yes, since all the devices connected to your network will share your same bandwidth. And if the devices connected to the secondary router consume huge data it will slow down your primary router and vice versa.

Still Need Help

Contact Us

DNS and Email settings

Servers: DNS Server
IP Address: 202.79.32.4
Description: ns1.wlink.com.np
Incoming Mail Server (POP3): pop3.wlink.com.np
pop3.wlink.com.np
Incoming Mail Server (IMAP): imap.wlink.com.np
imap port: 143
Outgoing Mail Server: (SMTP): smtp.wlink.com.np
smtp port: 25
Outgoing Mail Server: (SSMTP): ssmtp.wlink.com.np
ssmtp port: 465
Account name: Your WorldLink username (the part before "@" on your e-mail address, for e.g., username is support for address support@wlink.com.np)
Password: Your account password

Note: WorldLink will provide you support services on issues related to configuration and troubleshooting on only the e-mail software mentioned below

Windows: Outlook Express
Macintosh: Mail (default Mail client)

How to set-up your email account in Outlook on your Desktop?

To set- up your new account in Outlook please follow below steps:

Step1: Open outlook

Step 2: Click on File

Step 3: Click on “Add Account”

Step 4: Select Email account, enter your Name, Email Address and your Password and then Click “Next”

Step 5: Enter your Password once again and click “OK”

 

Step 6: Now, you are ready to use your Outlook

 

How to set-up your email account in Outlook on your mobile?

Step 1: Download and Install Microsoft Outlook from Play Store or App Store

Step 2: Tap on GET STARTED

Step 3: Enter your Email Address and Tap on “Continue” (e.g. xyz@worldlink.com.np)

Step 4: Enter your Server Details, Domain/Username (e.g. Worldlink.com.np), Password, Description (e.g.: Work) and then click on right icon at top right corner

Step 5: Tap on “MAYBE LATER”

Step 6: Tap on “SKIP”

Step 7: Now, you are ready to use your Outlook Mail.

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